Specialist, Business Application Support (Muntinlupa, Philippines, National Capital Region (NCR))
About this opportunity
The Position
An exciting job opportunity is now open as a Specialist, Business Application Support in our team. The successful candidate will be responsible to support user communities for the applications under GBS with close coordination with stakeholders in Governance, Enablement, and Strategy (GES) and Process and Program Management (PPM).
Duties and Responsibilities
You will process incoming queries from Key/End-user community.
You will ensure timely support for any business process related concerns, errors, and/or suggestions for improvement or any single service requests.
You will analyze processes and system-errors, solve and/or endorse complex issues to business experts or IT colleagues for further resolution.
Ensure timely support for any business process updates/system releases related to improvement or any single service requests.
You will engage, drive, participate, and facilitate regular alignment meetings, sprints, and focus calls with all involved stakeholders (e.g. GBS teams, business process experts, IT, and key/end users).
Create and maintain thorough records of issues, resolutions and troubleshooting steps in ticketing system (e.g., ServiceNow)
Create, update and maintain Knowledge Base Articles & Process Manuals.
About our Future Employee
The candidate should have at least 2 years of professional experience in technical or end user support roles.
Minimum Requirements:
At least a bachelor’s degree or any equivalent experience with the role.
With exposure in a shared service environment and familiarity in GXP and Non-GxP is advantage.
Communication skills (oral, written, presentation). Fluency in English is a plus.
Experience in Office 365 and various Microsoft Applications.
Experience in Reporting and Data Presentation.
Knowledge in Ticketing System (i.e., ServiceNow, JIRA).
Team player with strong analytical, interpersonal, and negotiation skills as well as an independent way of working.
Strong customer mindset combined with high service orientation, and proactivity.
Agility in working on a shifting schedule and hybrid work setup.
Ability to learn new topics quickly and to transport knowledge to others.
Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.
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