Senior Analyst, Patient Support Analytics (Plainsboro, NJ, US)

About the Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

The purpose of the Senior Analyst, Patient Support Analytics role is to transform patient support, self-pay, affordability, pharmacy, and operational data into meaningful insights that improve patient access to therapy and strengthen program performance. The role provides accurate reporting, actionable insights, and decision support to help identify access barriers, understand patient behavior, optimize self-pay and financial-assistance pathways, and improve treatment initiation, fulfillment, and persistence.

Relationships

This position reports to the Director Patient and customer experience insights. Other key relationships include interactions with Patient Support Services, Information Technology, Data Governance, Brand Teams, Market Access, Finance, Omni channel and other NNI and global stakeholders.  External relationships include relations with external consultants, patient support service providers and organizations.

Essential Functions

Data Analysis and Interpretation Collect, integrate, validate, and analyze data from patient support programs, customer experience platforms, self-pay channels, pharmacies, affordability programs, and other internal and external data sources

Analyze patient and customer journeys to identify trends, access barriers, service gaps, pain points, and opportunities to improve the overall experience

Evaluate program performance using key measures such as enrollment, conversion, time to therapy, fulfillment, abandonment, self-pay utilization, satisfaction, engagement, and persistence

Conduct trend, segmentation, journey, funnel, and root-cause analyses to understand patient and customer needs, behaviors, and outcomes

Ensure data accuracy and consistency by reconciling information across vendors, systems, dashboards, and reporting sources

Actionable Insights Transform data into insights that guide executive decisions on customer segments, needs, and behaviors

Identify key drivers of patient and customer behavior, including access challenges, financial barriers, service interactions, and unmet needs

Develop concise, executive-ready summaries that clearly communicate findings, business implications, risks, and recommended actions

Insights & Reporting Design, develop, and maintain dashboards, scorecards, recurring reports, and ad hoc analyses that provide visibility into patient support and customer experience performance

Create clear data visualizations that communicate the patient and customer journey and highlight key trends, issues, and opportunities

Establish standardized metrics and reporting frameworks for patient support, self-pay, affordability, customer feedback, satisfaction, and operational performance.Cross-Functional Collaboration

Work closely with cross-functional teams including PSS, Market Access, Finance, and IT to ensure alignment and integration of patient support analytics

Partner with stakeholders to understand their data needs and provide relevant insights to support decision-making

Analytics & Strategy Identify customer trends, issues, and opportunities to inform

Measure success of customer improvement programs; analyze feedback to identify pain points and root causes

Leverage analytics and AI to enhance actionability and depth of insights

Create compelling data visualizations and dashboards that tell the customer story

Leadership and Development Stay current with industry trends and best practices in patient support analytics and data science

Encourage innovation and adopt new analytical tools and techniques to enhance capabilities

Physical Requirements

0-10% overnight travel required.

Qualifications

Bachelor’s degree required; concentration in data science, statistics, economics, public health or related field preferred

2+ years applied analytics experience required; 1-year pharmaceutical industry experience preferred

Experience with pharmaceutical Longitudinal Access & Adjudication Data (LAAD) preferred

Strong SQL skills; working knowledge of Python/R; experience and understanding of AI

Excellent oral and written communication skills

Proven ability to monitor, track and develop programs, and adhere to timelines

Proven experience developing successful data visualization tools

Strong analytical skills with a demonstrated ability to translate data into insights and actionable recommendations

The base compensation range for this position is $[ ] to $[ ]. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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