Organisational Change Management Specialist

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

Job Description

Within IT Customer Success and Enablement (CSE), we focus on driving internal customer success and technology enablement across Gilead. Our goal is to minimise disruption, enhance productivity, and improve the overall employee experience. We bridge the gap between technology and people by building awareness and encouraging engagement with IT offerings, initiatives, platforms, and services. Through measuring adoption and satisfaction, we continuously strive for excellence and improvement.

We are seeking a subject matter expert to lead and deliver organisational change management, communications, and learning activities that support the successful adoption of enterprise-wide IT initiatives and technology solutions.

This role is centred on the people side of change, including impacts to business processes, systems, and technology. You will work closely with IT and business stakeholders, leaders, and peers to design and execute plans that drive business value and achieve targeted outcomes. The role also requires adherence to departmental SOPs and guidelines to ensure high-quality and timely delivery.

Job Responsibilities

Support the delivery of change management strategies and work plans across multiple internal IT projects and technology initiatives.

Promote and embed organisational change management practices within project delivery, ensuring consistent application of processes, methodologies, and tools (e.g. readiness assessments, targeted surveys, early adopters programmes, and communications).

Develop and execute communication strategies, including clear plans and timelines. Collaborate with leaders, peers, and IT stakeholders to ensure messaging aligns with strategic objectives.

Draft, review, and deliver high-quality communications in line with IT CSE plans.

Identify potential risks and areas of resistance, and work with stakeholders to develop and implement mitigation strategies.

Contribute to the development of comprehensive and targeted change plans, including communication, sponsor roadmaps, leadership coaching, learning plans, and measurement approaches.

Track adoption, utilisation, and user proficiency, while supporting continuous improvement of tracking tools and systems.

Encourage and implement reinforcement strategies, including recognition and celebration of success.

Support additional activities as required to meet IT CSE team objectives.

Basic Qualifications

Bachelor’s degree with relevant experience in organisational change management, project management, and communications within a technology environment.

Preferred Qualifications

Strong understanding of how change impacts organisations and external client environments.

Experience with established change management methodologies (e.g. ADKAR); Prosci certification is advantageous.

Excellent written and verbal communication skills.

Ability to collaborate effectively at all levels of the organisation.

Strong analytical thinking and decision-making capabilities.

Team-oriented with the ability to work collaboratively and influence others.

Proficiency in Microsoft 365 applications, including Copilot, and familiarity with AI tools.

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company.  Except if otherwise provided by applicable law, all  employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws).  Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.