Operations Manager - Global Payments

Your Role:

The Operations Manager - Global Payments is a critical leadership role responsible for managing and optimizing the Accounts Payable (AP) Payment Process on a global scale. The role ensures efficient, accurate, and compliant execution of payment processes and expense management while driving operational excellence and enhancing employee satisfaction.

The ideal candidate will lead a global team, collaborate with internal and external stakeholders, and implement best practices to deliver high-quality financial operations and continuous process improvements.

 

Key Responsibilities:

 

Accounts Payable Payment Process:

Oversee the end-to-end global AP payment process, ensuring timely and accurate disbursement of payments to vendors and employees.

Manage multiple payment methods (e.g., wire transfers, ACH, checks) across various currencies and geographies.

Monitor payment cycles to meet SLAs and optimize working capital.

Resolve escalations related to payment discrepancies, vendor inquiries, and bank-related issues.

Collaborate with cross-functional teams (Procurement, Finance, and Treasury) to align payment processes with company policies and objectives.

Team Leadership and Development:

 

Manage and mentor a global team responsible for payments operations, fostering a culture of accountability and excellence.

Define clear roles, responsibilities, and performance metrics for team members.

Provide coaching and career development opportunities to enhance team capabilities.

Process Optimization and Continuous improvement:

Identify and implement best practices to streamline payment workflows, reducing cycle times and enhancing accuracy.

Leverage Lean principles and process improvement methodologies to address inefficiencies and eliminate waste.

Collaborate with IT teams to deploy automation solutions, such as expense management software or payment platforms.

Compliance and Risk Management:

Ensure adherence to company policies, regulatory requirements, and internal controls in payment.

Conduct periodic audits and implement corrective actions to mitigate risks and enhance process integrity.

Monitor fraud prevention measures in payment operations.

Performance Metrics and Reporting:

Define and track KPIs for payment accuracy, processing times, expense compliance, and customer satisfaction.

Prepare regular reports and dashboards for senior management, highlighting trends, risks, and improvement opportunities.

Use data analytics to drive decision-making and measure the impact of process enhancements.

Stakeholder Engagement:

Act as the primary point of contact for internal stakeholders and external partners regarding payment.

Collaborate with Procurement, Treasury, IT, and HR teams to ensure alignment and smooth operations.

Build strong vendor and service provider relationships to resolve issues and negotiate service improvements.

 

Who You Are:

Minimum Qualifications:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

More than 5 years of experience in Accounts Payable, specializing in Payments Management, with at least 5years in a leadership role.

Proven experience in managing global operations and implementing process improvements.

Familiarity with ERP systems (e.g., SAP, Oracle)

Skills:

Strong leadership and team management capabilities.

Expertise in global payment processes, multi-currency transactions, and expense management systems.

Proficiency in data analysis, reporting tools, and KPI management.

Excellent communication and stakeholder engagement skills.

Strategic mindset with attention to detail and problem-solving abilities.

Key Competencies:

Deep knowledge of global payment and expense policies.

Process-oriented mindset with a focus on automation and continuous improvement.

Strong compliance and risk management acumen.

Collaborative and adaptable in a dynamic, fast-paced environment.

Customer-focused approach with a commitment to service excellence.