About this opportunity
Responsibilities
Handle technical inquiries from external & internal through email and call to address customers' questions and problems with our products.
Responsible for the customers product complaint management, including customer communication, product return, customer letter, etc., to help the customers for deviation management and let the customers have good experience with service, also help the site qualities to identify the product quality issues for continuous improvement.
Deliver basic operation and technical trainings to colleagues and help them to understand products properly and avoiding issues happened during introduction to make sure the customers have good using experience with our products.
Take ownership/responsibility for assigned projects and daily tasks to contribute to team's development.
Qualifications
Professional background of production materials in Biomonitoring and IVD industry, Knowledge of the Pharma, Biotech, CRO industry and academia would be preferred.
Master's degree of Biology related, Biochemistry or Pharmaceutical Engineering background is preferred
Good command of English, both oral and write. CET 6 or equivalent
Good communication skills. Passionate and self-motivated.
Job details
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