Manager, Statistical Analysis Platform Support Lead

Use Your Power for Purpose

Leads a team responsible for the reliable, compliant, and cost‑effective operation of enterprise statistical platforms SAS and Posit. This role owns platform support (e.g. incident management, user assistance) platform maintenance/monitoring, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloud‑native (Kubernetes‑based) deployments.

What You Will Achieve

Lead and manage a platform support and operations team supporting SAS and Posit across all environments.

Own day‑to‑day platform operations, administration, incident, problem, and request management.

Serve as escalation point for major incidents and drive root‑cause analysis and continuous improvement.

Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes‑based deployments.

Ensure platforms are performant, reliable, compliant, and cost‑effective through proactive monitoring and optimization.

Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership.

Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support.

Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements.

Manage software and service vendors, including performance, contracts, and escalations.

Minimum Requirements:

Experience (A BA/BS degree with over 2 years of experience an MBA/MS degree with over 2 years of experience) leading enterprise platform support and operations teams with accountability for service reliability and outcomes.

Strong technical expertise in both SAS and Posit platforms.

Experience operating platforms in cloud‑native, Kubernetes‑based environments.

Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership.

Experience working in regulated, compliance‑driven environments.

Strong people‑leadership skills, including building high‑performing teams, setting priorities, and driving disciplined execution.

Continuous‑improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes.

Preferred Requirements:

Experience working in a pharmaceutical organization

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Information & Business Tech