Key Account Manager

-Responsible for key account management at a local level, usually managing a small team or managing specific account(s)/relationships.-Manage the business relationship and activities with key accounts in order to foster and extend the relationship.-Develop and maintain relationships with key stakeholders within accounts, developing deep understanding of customer challenges with respect to patients and identifying solutions that enhance patient care.- Fluency in Hindi (reading, writing, and verbal communication) is required.- Prior experience working in or managing business across the Rajasthan region is required.- Experience in Key Account Management (KAM) is preferred & will be an added advantage.

Major Accountabilities:Responsible for promotion and development in the designated accounts to reach commercial goalsDevelop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accountsPrepare and negotiate contracts, and guide initiatives that the company launches to target particular accountAnalyze market situation including competitive intelligence activities on key accounts and key competitorsOrganize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plansContribute to the mapping of stakeholders, including segmentation and profiling.Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the organization.Develop an effective sales team through training and coaching or management of key commercial programmesReporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receiptDistribution of marketing samples (where applicable)Novartis P3 Interaction principles and related systems are familiar to ensure compliance and implement Novartis values and behaviors.Key Performance Indicators:Sales revenue and revenue growth in designated accountsOperating budget for designated key accounts (Budget, Cost, Sales, etc.)