IT Desktop Support Technician - 12 Month FTC
About this opportunity
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your role:
We have an exciting opportunity for an IT Desktop Support Technician to join our team in Glasgow on a 12 Month Fixed Term Contract. In this role, you will be working as part of the local IT team providing 2nd and 3rd line support for incident management, both on-site & remotely, across all our locations in Scotland.
Key responsibilities include:
Supporting onboarding and transfer requests.
Providing support for integration activities.
Collaborating with global teams to resolve complex and advanced IT issues.
Supporting all services related to Lifecycle Management, Asset Management, License Management, and User Access Management for end-user software and hardware.
Delivering a positive, supportive experience to customers and colleagues.
Maintaining up-to-date knowledge of service offerings across all IT units (including training offerings and available resources).
Coordinating uninterrupted IT support and communicating ongoing strategy and execution with colleagues.
Providing end-user training, advice, and guidance on IT systems and processes.
Who you are:
Previous IT experience in a customer-facing role.
Experience supporting Windows laptops/desktops, Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), and mobile devices (iPhones, iPads), including working with MDM solutions such as Intune and SOTI.
Proven experience handling enquiries, troubleshooting and escalations, and building partnerships with key customers for Infrastructure and End User Support.
Nice to have:
Microsoft Windows Desktop certification(s) or CompTIA A+; experience with Microsoft SCCM; ITIL certification.
Experience with technical documentation and knowledge management.
Understanding of security and quality standards.
Experience with innovation initiatives (e.g., process improvements, pilots, PoCs).
Experience providing IT support in a manufacturing or laboratory environment.
Experience working in a validated environment with specialist systems.
Flexibility to travel within the country to Stirling approximately once per month (driving licence preferred).
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1211 comparable Information Technology roles across 60 biopharma companies.
Salary context
152 of 1211 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1211 comparable roles
+ 26 more countries
Seniority mix
665 of 1211 peers have a known seniority level
Therapeutic area mix
2 of 1211 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.