I&T Infrastructure Director, Global Network & Connectivity Services

The Director, Global Network & Connectivity Services is responsible for defining, evolving, and operationalizing the enterprise strategy for global network and connectivity services in a mission critical, multinational biotech environment.

This role owns the vision, operating model, and outcomes for global connectivity platforms, including LAN, WAN, cloud and hybrid networking, firewall, network access control, and voice, ensuring services are secure, resilient, scalable, and tightly aligned to business priorities across R&D, manufacturing, corporate, and commercial environments.

As the enterprise leader for global connectivity, this role ensures consistent service delivery, observability, and operational resilience across regions, sites, cloud platforms, and managed service providers. The Director sets standards, establishes governance, builds organizational capability, and partners across Infrastructure, Security, Cloud, and Application teams to reduce risk, simplify the environment, and enable business transformation.

Reporting to this position:

5-6 direct reports; network and connectivity technical professionals and an offshore managed services team

Key Relationships:

Close relationship with Managed Services Providers and Technology Providers

Main Responsibilities and Accountabilities:

Enterprise & Global Connectivity Strategy

Define and own the global network and connectivity services strategy and operating model, ensuring consistent capabilities, standards, and outcomes across regions.

Establish enterprise and regional reference architectures and technology roadmaps that support site operations, cloud platforms, partner connectivity, and mergers and acquisitions.

Reduce complexity and technical debt through standardization, simplification, and rationalization of legacy technologies and balance global standardization with regional and regulatory requirement

Operational Resilience & Service Assurance

Ensure end-to-end availability, performance, and resilience of global connectivity services supporting regulated manufacturing, R&D, and corporate operations.

Own service-level expectations (availability, latency, incident trends) and drive proactive risk mitigation, capacity planning, and failure prevention across all regions.

Act as the senior escalation and decision authority for global connectivity incidents impacting business operations.

Monitoring, Observability & Enterprise Visibility

Define and own the global network monitoring and observability strategy, ensuring consistent visibility across on‑prem, cloud, hybrid, and managed service environments.

Ensure network telemetry (metrics, logs, events, flows) is integrated with the enterprise monitoring and observability platforms to enable correlated, service-level insights.

Use observability to drive proactive detection, faster root cause analysis, and preventative improvement, not just reactive incident response.

Security, Risk & Compliance

Partner closely with Information Security to ensure network platforms are secure by design, incorporating zero-trust principles, segmentation, and strong access controls.

Ensure connectivity services support regulatory and compliance requirements (e.g., GxP, SOX), including audit readiness and traceability.

Balance risk tolerance, resiliency, and usability in architectural and operational decisions.

Managed Services & Vendor Ecosystem Leadership

Drive the managed service strategy and operating model for network services, including clear accountability, performance measures, and escalation paths.

Provide governance and oversight of managed service providers and key technology vendors, ensuring service quality, cost efficiency, and alignment to enterprise standards.

Organizational Leadership & Capability Building

Lead and develop a globally distributed Network & Connectivity Services organization with clear roles, service ownership, and accountability.

Build capability in platform operations, automation, observability, and service management.

Shift teams away from reactive operations and device-centric thinking to the end-to-end services, business outcomes and user experiences they support.

Position Qualifications and Experience Requirements:

Bachelor’s degree / Master's degree or equivalent experience; education preferably concentrated in IT, Engineering, or Science; ; MBA desirable.

12+ years of progressive experience in enterprise IT infrastructure, with significant focus on network and connectivity services.

Prior leadership experience managing large-scale network engineering and operations teams, with accountability for strategy, service outcomes, and operational resilience

Proven experience designing, operating, and modernizing highly available global or multi-site LAN/WAN/WLAN environments.

Hands-on experience with hybrid and cloud connectivity (Azure, AWS or GCP).

Experience leading major network transformation initiatives (e.g., SD-WAN, cloud migrations, data center exits).

Track record of vendor and carrier management, contract negotiation, lifecycle planning, and cost optimization.

Experience operating within regulated enterprise environments.

Demonstrated ownership of network service budgets, forecasting, and financial management.

Demonstrated ability to define vision, strategy, and operating models for network platforms and services aligned to business priorities.

Strategic & Enterprise Leadership

Aligns network and connectivity strategy with business goals and digital transformation initiatives

Anticipates future connectivity needs and develops scalable, resilient roadmaps

Operational Excellence

Ensures high availability, reliability, and performance of enterprise network services

Drives disciplined incident, problem, and change management practices

Demonstrates hands‑on leadership as needed to drive timely resolution of complex technical issues and maintain operational stability

Security & Risk Awareness

Embeds security and resiliency principles into network design and operations

Proactively identifies and mitigates operational, security, and vendor risks

People & Organizational Leadership

Builds, mentors, and retains high performing engineering and operations teams

Establishes accountability, performance standards, and development pathways

Stakeholder Partnership

Communicates complex technical topics effectively to executive and business stakeholders

Acts as a trusted advisor across infrastructure, application, and security teams

Builds strong, trust‑based relationships across teams and stakeholder groups.

Change & Program Leadership

Successfully leads large-scale transformations with strong governance and change management

Balances innovation, risk, and operational stability

Enterprise Networking

LAN, WAN, WLAN, and data center networking

Global and multi‑site network design and operations

High‑availability and resilient network architectures

Cloud & Hybrid Connectivity

Hybrid cloud networking (Azure, AWS, GCP)

ExpressRoute, Direct Connect, VPN, and peering architectures

Cloud network performance and connectivity optimization

Network Security & Edge Services

Network security architecture and segmentation

Zero Trust and SASE networking models

Firewall and perimeter security technologies

Prisma Access, Zscaler, and Palo Alto Networks product suite

Operations & Service Management

Network operations and reliability management

Incident, problem, and change management

Network monitoring, observability, and performance tools

IT service management frameworks (ITIL or equivalent)

Vendor & Financial Management

Carrier, ISP, and network vendor management

Contract negotiation and vendor performance oversight

Budgeting, forecasting, and total cost of ownership (TCO)

Leadership & Communication

Technical and executive‑level communication

Cross‑functional collaboration and stakeholder engagement

Hands‑on technical leadership during critical incidents

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor  visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .

 

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL .

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

 

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement .