Head of Global Field Excellence & Innovation

Title:

Head of Global Field Excellence & Innovation

Company:

Ipsen Pharma (SAS)

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/   and follow our latest news on LinkedIn and Instagram .

Job Description:

POSITION

Job Title:  

Head of Global Field Excellence & Innovation

Division / Function: 

Strategic Business Excellence

Manager’s Job Title: 

VP Strategic Business Excellence

Location:

London & Paris

WHAT - Summary & Purpose of the Position

The Head of Global Field Excellence and Innovation will be responsible for driving end-to-end Commercial Excellence in alignment with Ipsen’s strategic goals and objectives.

They will be required to drive the assertiveness of our commercial team by developing and implementing the Commercial Excellence (product knowledge and skills) strategy, ensuring its consistent implementation across countries.

They will also develop and implement business excellence initiatives, aligned with Ipsen’s strategy, including process improvements, technology implementation, and driving change management with a specific focus on commercial excellence.

They will lead innovation in the evolution of our commercial operating model. This includes driving the implementation of AI tools and systems to support the commercial team and improve competitiveness, as well as supporting countries and the leadership team in change management.

They will lead the development of the Field Excellence & Innovation team and represent SBE in workstreams and taskforces related to, but not limited to, field excellence.

WHAT - Main Responsibilities & Technical Competencies

Drive assertiveness of our commercial team Lead the definition of the Commercial field excellence strategy

Own the global field methodology and approach, continue to evolve it together with markets to strengthen field impact

Track and strengthen field execution, measure impact of initiatives

Collaborate with Senior leadership to ensure alignment with overall Ipsen strategy

Drive commercial L&D strategy Oversee the creation of relevant content to support the local field force including, but not limited to, creation of product foundational training, skill training (ADAPT, FLSM)

Oversee the certification of local commercial teams and ensure they team are properly trained and up to date

In coordination with Global asset team, design Commercial L&D programs to drive assertiveness and ensure consistency of overall commercial training

Drive the simplification and optimization of Commercial L&D processes to ensure faster time to market, focusing on developing the skills and mindset of the commercial team

Lead Business Excellence for Ipsen Be custodian of Ipsen Field excellence KPI rules and process and ensure the regular update of Ipsen Operating model (Playbook)

Work with Senior leadership of the commercial Business Excellence strategy with business excellence initiatives

Act as internal support, providing local operations with insight and guidance on commercial initiatives

Act as an auditor to identify potential risks and improve compliance in local operations

Work with cross functional teams to identify areas for improvement and drive implementation of field excellence strategy

Lead innovation of our Commercial operating model Lead the development and implementation of new field tools and technologies aimed at empowering our field teams with AI

Work with Senior leadership to align on the definition of future operating model (evolution KAM / FLSM)

Drive change management implied by the evolution of the operating model in coordination with local & global team

Represent SBE in Ipsen workstreams and taskforces related to evolution of operating model with focus on AI

Work with Cross functional teams to identify areas of improvement and drive implementation of new field technologies

Anticipate the evolution of the commercial team and make recommendations to Ipsen management

Other responsibilities Lead Field Excellence and Innovation team – Identify, attract, retain and develop talents in organization

Be part of relevant governance bodies related to Field excellence

Support the SBE team on project and change management

HOW - Behavioural Competencies Required

The top 5 competencies are:

‘Think big’ by leading the implementation of Commercial AI roadmap and be able to make recommendations

‘Arrive at clarity’ during discussion to drive decision and support organization into change management

‘Take a stand’ by being able to make clear recommendation and defend them during meeting

‘Communicate efficiently’ by being able to mobilize internal stakeholder and engage teams into the project

‘Hold self and other accountable for execution excellence’ by delivering projects

HOW - Knowledge & Experience

Knowledge & Experience (essential):

Proven track record in field or field operations with business leadership experience within the pharmaceutical industry

Previous experience managing remote, multicultural teams.

Knowledge & Experience (preferred):

Experience as a BUH/general manager and/or in P&L management

Experience in project management, particularly in integration or restructuring

Education / Certifications (essential):

Bachelor’s degree in Business Administration, Digital Marketing, or a related field

Advanced degree (MBA or Master's) in a relevant discipline is preferred

Language(s) (essential):

English

Professional capabilities in another language is a plus

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