About this opportunity
Customer Engagement Lead
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’.
There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, then you've found the perfect place to nurture your aspirations and make an impact.
Where do you want to go?
We have an exciting opportunity available for a Customer Engagement Lead (ANZ) to join the Bayer Pharma team.
Are you ready to take the next step in your career? In this leadership role, you will drive strategic customer engagement and sales excellence across Australia and New Zealand, leading an empowered, customer-centric sales function that enables Bayer to build deeper, more meaningful relationships with customers.
Operating through Bayer’s VACC leadership model (Visionary, Architect, Catalyst, Coach), you will enable high-quality, customer-centric engagement, while building sustainable capability across all customer-facing roles, including Medical Science Liaisons (MSLs).
Do something that moves you.
As a Customer Engagement Lead, you will:
Lead and inspire a team of sales representatives with the right mindset to deliver high-impact, customer-centric engagement strategies that drive meaningful customer outcomes
Drive strategic alignment between field execution and business priorities, ensuring strong commercial and customer outcomes
Act as a Visionary, Architect, Catalyst, and Coach, elevating team capability and performance
Foster a culture of ownership, accountability, continuous improvement, and ethical leadership
Drive stronger alignment and collaboration across customer-facing field teams, including Medical Science Liaisons (MSLs), to deliver a consistent customer experience and coordinated execution.
Model and promote enterprise thinking, aligning team actions with affiliate and regional priorities
Adapt quickly to changing market dynamics, fostering resilience and continuous learning
Drive agile ways of working, enabling effective cross-functional collaboration across Commercial, Medical, and Market Access
Develop and maintain strong relationships with internal and external stakeholders, placing customers at the centre of all solutions
Encourage inclusivity, valuing diverse perspectives in decision-making
Leverage data, insights, and digital tools to optimise engagement strategies and decision-making
Lead change initiatives in a positive, empowering, and collaborative manner
Does this sound like you?
Proven experience in leading and empowering high-performing teams, ideally within pharmaceutical, healthcare, or customer engagement environments
Strong understanding of customer engagement strategy and field execution excellence
Demonstrated ability to build capability and develop talent across customer-facing roles
Strategic mindset with ability to translate strategy into impactful execution
Excellent stakeholder engagement and influencing skills across all levels
Experience working in cross-functional and agile environments
High level of business acumen and customer-centric thinking
Strong coaching mindset with a passion for developing people and driving performance
Ability to navigate complexity and lead through change with resilience and adaptability
Understanding of compliance and industry standards (e.g. Medicines Australia Code of Conduct)
Willingness to travel across ANZ as required
You @ Bayer
We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, citizenship, sexual orientation, age, marital status, disability, gender identity, personality, thinking styles or background. We strongly encourage First Nations people to apply.If you have a disability or special need that requires accommodation, please let us know.
Application Period: 11 August 2026 - 18 August 2026 Reference Code: 872916 Division: Pharmaceuticals Location: Australia : New South Wales : Pymble || Australia : New South Wales : Regional Functional Area: Marketing Position Grade: VS 2 Employment Type: Regular Work Time: Regular ]]>
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