CS Order Entry LATAM

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Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Business Enablement/Support

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia, São Paulo, Brazil

Job Description:

DePuy Synthes is recruiting for a CS Order Entry LATAM, located in Bogota, Colombia or Sao Paulo, Brazil

Job Overview

The CS Order Entry LATAM role plays a critical part in enabling reliable and compliant   order ‑ to ‑ cash   execution across the Latin America region. This position ensures   accurate   and   timely   sales order processing, supports internal and external customers, and partners closely with Supply Chain, Sales, Logistics, and Finance teams. The role directly   impacts   customer satisfaction, revenue flow, and operational excellence by ensuring orders are entered, managed, and resolved correctly from receipt through fulfillment.

Key Responsibilities

Accurately enter,   validate , and   maintain   customer sales orders in enterprise systems   in accordance with   pricing, contracts, and compliance requirements.

Review order completeness and resolve discrepancies related to pricing, product availability, customer master data, or delivery requirements.

Serve as a primary point of contact for   order ‑ related   inquiries from internal stakeholders and external customers across LATAM markets.

Coordinate with Supply Chain, Logistics, and Finance teams to ensure   on ‑ time   fulfillment,   accurate   invoicing, and issue resolution.

Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions.

Ensure adherence to company policies, internal controls, and regulatory requirements, including audit and documentation standards.

Support continuous improvement initiatives by   identifying   process gaps, inefficiencies, or recurring order issues.

Maintain   accurate   records and documentation to support reporting, compliance, and performance metrics.

Qualifications

Education:

Bachelor’s degree in Business Administration , Supply Chain, Logistics, Finance, or   a related   field   required .

Additional   coursework or certification in supply chain or customer service disciplines preferred.

Experience and Skills:

Required:

Minimum of 2–4 years   of experience in order management, customer service, supply chain operations, or   a related function .

Proven experience entering and managing sales orders in ERP systems (e.g., SAP or similar platforms).

Strong attention to detail with the ability to manage high transaction volumes accurately.

Ability to analyze order issues and collaborate   cross ‑ functionally   to drive resolution.

Working knowledge of   order ‑ to ‑ cash   processes, pricing structures, and basic invoicing concepts.

Preferred:

Experience supporting Latin America markets within a regional or global organization.

Background in medical devices, life sciences, or regulated industries.

Familiarity with service level agreements (SLAs) and customer performance metrics.

Experience   participating   in process improvement or standardization initiatives.

Intermediate to advanced   proficiency   in Microsoft Excel and reporting tools.

Solid communication skills with the ability to interact professionally with customers and internal partners.

Other:

Languages:   Spanish   required ; English   proficiency   (written and verbal)   required   for regional and global collaboration. Portuguese preferred.

Travel:   Limited   travel expected (less than 10%), primarily domestic or regional.

Certifications:   None   required . Supply Chain or Customer Service certifications preferred.

For more information on how we support the whole health of our employees throughout their wellness,   career   and life journey, please visit   www.careers.jnj.com .

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

Preferred Skills:

Agility Jumps, Communication, Contract Management, Customer Analytics, Customer Centricity, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Capturing, Emotional Intelligence, Issue Escalation, Order Processing, Process Oriented, Service Excellence, Service Request Management