CQ Specialist

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Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Madrid, Spain

Job Description:

DePuy Synthes is recruiting for a CQ Specialist, located in Madrid, Spain.

The Commercial Quality Specialist, QMS/Complaints – Spain supports quality management system (QMS) and   complaint ‑ handling   activities for commercial operations within the French market. This role helps ensure compliance with applicable regulatory requirements, quality standards, and internal procedures, with a strong focus on   post ‑ market   quality processes. The position plays   an important role   in protecting patient safety,   maintaining   regulatory compliance, and supporting business continuity while partnering closely with Commercial, Regulatory Affairs, and Supply Chain teams.

Key Responsibilities

Support commercial quality activities related to QMS and complaints, ensuring compliance with regulatory requirements and internal quality standards.

Manage and support complaint handling processes, including documentation, investigation support, and   timely   closure.

Assist   with   post ‑ market   surveillance activities, including adverse event reporting and field action support as   required .

Support implementation and maintenance of QMS procedures, records, and controls within the local market.

Partner with Commercial, Regulatory Affairs, and Supply Chain teams to support compliant product distribution and lifecycle activities.

Participate in internal audits, external audits, and health   authority   inspections as   required .

Monitor quality issues, trends, and metrics related to complaints and QMS and support corrective and preventive actions.

Maintain   accurate   quality documentation and reports related to commercial quality activities.

Qualifications

Education:

Bachelor’s degree in Quality , Engineering, Life Sciences, Regulatory Affairs, or   a related   discipline (required).

Advanced degree in a scientific, quality, or regulatory field (preferred).

Experience and Skills:

Required:

Typically   2-4 years of experience in Quality, Regulatory, or Compliance roles within a regulated industry.

Experience supporting QMS and   complaint ‑ handling   processes.

Foundational understanding of quality system requirements and regulatory expectations for commercial operations.

Experience supporting   post ‑ market   surveillance activities, audits, or inspections.

Strong attention to detail, documentation, and organizational skills.

Effective communication and   cross ‑ functional   collaboration skills.

Preferred:

Experience in medical devices, healthcare, or other highly regulated industries.

Familiarity with EU MDR and French regulatory requirements (e.g., ANSM).

Experience working in a multinational or matrixed organization.

Exposure to health authority interactions or regulatory inspections.

Quality or Regulatory certifications (e.g., ASQ, RAC).

Other:

Language: Spanish   required ; English   proficiency   preferred.

Travel: Limited; occasional domestic travel within Spain.

Certifications: Quality or Regulatory certifications preferred but not   required .

For more information on how we support the whole health of our employees throughout their wellness,   career   and life journey, please visit   www.careers.jnj.com .

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via  https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

Preferred Skills:

Audit Management, Business Behavior, Coaching, Compliance Management, Continuous Improvement, Data Analysis, Detail-Oriented, Goal Attainment, Internal Controls, Issue Escalation, Problem Solving, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment

The anticipated base pay range for this position is:

€43,600.00 - €70,150.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.