Change Capabilities Manager

Career Category

Information Systems

Job Description

What you will do

In this role, you will support the advancement and adoption of Amgen’s global ways of working, with a focus on strengthening how teams collaborate across geographies, time zones, and functions.

Reporting into global Results Delivery Office (RDO)  leadership and working in close partnership with other core business partners, you will help translate enterprise teaming principles into practical tools, routines, and behaviors that improve execution, alignment, and team effectiveness.

You will play a key role in ensuring that global teaming practices, such as asynchronous collaboration, clear ownership, and consistent operating norms, are embedded into day-to-day ways of working across teams.

This role requires strong change management, stakeholder engagement, and operational discipline to drive adoption and sustain behavior change at scale.

Roles and Responsibilities:

Lead rollout and adoption of global teaming practices across functions and geographies

Enable teams to implement practical tools and behaviors that improve collaboration (e.g., asynchronous work, structured handoffs, decision frameworks)

Partner with program and functional teams to embed ways of working into day-to-day execution

Activate and support change champion networks to drive local adoption and feedback loops

Partner with functional leaders and champions to reinforce teaming behaviors and operating norms

Develop and deliver enablement materials, playbooks, and guidance to support adoption

Maintain and enhance global teaming tools, templates, and resources to ensure usability and relevance

Integrate resources into existing platforms and workflows to drive accessibility and sustained usage

Continuously refine materials based on user feedback and evolving needs

Gather and synthesize feedback from teams, champions, and stakeholders to identify barriers to adoption

Leverage structured listening mechanisms (e.g., health checks, feedback channels) to generate actionable insights

Identify collaboration friction points and drive targeted interventions to improve effectiveness

Contribute to the evolution of change capabilities and global teaming strategy based on data and insights

Partner with global RDO, functional leaders, and transformation teams to ensure consistent messaging and alignment

Act as a connector between central strategy and local execution to drive clarity and consistency

What we expect of you

Experience in transformation, change management, program delivery, or operational excellence

Demonstrated ability to drive adoption of new ways of working or behavioral change initiatives

Strong stakeholder management skills, with ability to work across geographies and functions

Experience translating high-level strategy into practical tools, routines, and guidance

Ability to operate in a global, matrixed environment and influence without direct authority

High ownership mindset with focus on adoption, impact, and outcomes

Basic Qualifications:

Master’s OR Bachelor's degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience

Preferred Experience:

Experience supporting enterprise-wide change or culture initiatives focused on improving collaboration, team effectiveness, or ways of working

Exposure to designing or deploying operating norms (e.g., decision-making frameworks, team charters, collaboration models) across distributed teams

Experience working with change champion networks or similar models to drive local adoption and feedback loops

Familiarity with structured listening mechanisms (e.g., surveys, health checks, listening sessions) to inform continuous improvement

Ways of Working:

Ability to influence behavior change through structured interventions, communication, and stakeholder engagement

Strong ability to translate abstract principles (e.g., asynchronous collaboration, global norms) into practical, team-level actions

Comfort working across time zones and cultures, with sensitivity to different working styles and collaboration challenges

Analytical and iterative mindset, using data and feedback to refine approaches and improve adoption outcomes

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