Associate Director, Operational Excellence - Productivity

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

The Associate Director, Operational Excellence – Productivity is responsible for driving enterprise-wide productivity, efficiency, and performance improvement across the manufacturing and laboratory network. This leader embeds a culture of continuous improvement, standardizes best practices, and ensures delivery of measurable financial and operational outcomes (e.g., COGS reduction, capacity unlock, reliability improvements, and lab throughput gains).

This role has a strong emphasis on deploying and maturing Lean Labs across QC, Stability, Raw Materials, and other laboratory environments – leveling demand, establishing standard work and flow, and building tiered management and problem-solving discipline to deliver consistent, predictable, and continuously improving lab performance (SQDC+P).

This role operates at the intersection of operations, quality/laboratory, finance, supply chain, and digital, translating strategy into site-level and lab-level execution. Partner/Support Fusion team Aim Points for Cash Flow, Zero Disruptions, Revenue Acceleration, and Decision Making.

The Operational Excellence role creates enterprise value across four key dimensions:

a. Financial Impact (Hard Value)

Reduction in COGS through yield improvement, waste reduction, material cost (PPV)/negotiation/rebates, supply chain/landed cost, product design, and labor productivity/automation

Increase in capacity utilization, delaying or eliminating capital investments – including unlocking hidden lab capacity through demand leveling

Improved inventory turns and working capital efficiency

b. Operational Performance

Increased OEE (typically +5–15 points across network)

Reduced deviations, batch failures, and right-first-time (RFT) losses

Shorter cycle times and improved throughput, including lab turnaround/lead-time consistency

Improved analyst productivity of 10–15%+ through demand leveling, standard work, and flow in laboratories

c. Reliability & Supply Assurance

Improved service levels (OTIF) and reduced supply disruptions

Faster and more predictable product release timelines, driven by leveled lab demand and defined sample flow (rhythm wheels, trains, or defined days)

Stronger resilience through standardized processes

d. Capability Building & Culture

Institutionalization of a continuous improvement (CI) mindset, including Lean Labs foundational and advanced elements

Development of site-level CI leaders and problem-solving capability, including lab tiered management and Gemba practice

Scalable deployment of best practices across the network

Build/coach financial acumen for site OpEx

Key Responsibilities:

1. Network Performance & Value Delivery

Design and partner with BI&T to build network-level dashboards and reporting KPIs: OEE, yield, cycle time, COGS/unit, and lab metrics (% RFT, % roles/on-time, capacity utilization)

Build a transparent performance management system across sites and laboratories

Identify quantified savings and productivity improvements (annual targets)

Attend budget reviews and align on productivity goals and delivery

Identify network-wide resource needs to deliver business results

2. Lean Labs & Focused Improvement System Deployment

Establish and scale Lean / Six Sigma methodologies across manufacturing and laboratory operations

Lead deployment of the Lean Labs sub-system: analyze demand variability (Coefficient of Variation) and select the appropriate leveling strategy (queue-based, mixed workstream, staggered planting, forced combination, or planned hours leveling)

Establish standard work and defined analyst roles (Role Cards, Work Combination Sheets) that support repeatable, balanced, and productive workloads

Design and implement flow mechanisms (rhythm wheels, test trains, or defined days) to reduce sample throughput time and work-in-progress

Deploy and coach tiered, visually managed performance boards (daily huddles, KPI/KBI trackers, issue/action logs) to drive short-interval control and root-cause problem solving

Lead structured problem-solving and root cause elimination (A3, DMAIC/PDCA) across labs and manufacturing

Drive right-first-time and deviation reduction initiatives

Advance labs along the maturity curve (Reactive → Proactive → Integrating → Excellent) using the Lean Labs maturity assessment grid

3. Standardization & Best Practice Scaling

Identify high-performing sites/labs and codify best practices

Rapidly deploy proven improvements, including Lean Labs foundational and advanced elements, across the network

Reduce process variability and performance gaps

4. Capacity & Asset Optimization

Unlock hidden capacity in manufacturing and laboratories (debottlenecking, scheduling optimization, leveled demand modeling)

Improve asset utilization and labor/analyst productivity

Deploy and maintain skills matrices to identify training gaps, target minimum headcount by skill, and prioritize training investment

Reduce the need for capital expenditures through efficiency gains

5. Digital & Data-Driven Manufacturing and Labs

Partner with IT/Data to deploy MES, advanced analytics, and automation

Use predictive insights to improve throughput, quality, and maintenance

Establish, with support from the OpEx team and BI&T, network-wide digital dashboards for key KPIs (e.g., OEE, lab RFT, capacity utilization) and ensure integration with business unit reviews

Partner on the interaction between digital lean lab tools (e.g., Smart QC scheduling/capacity planning) and the Lean Labs sub-system to optimize scheduling, resource requirements, and throughput

6. Governance & Execution Discipline

Monitor, evaluate, and coach tiered accountability and performance routines across manufacturing and labs

Lead monthly/quarterly performance reviews with site and lab leaders

Ensure sustainability of improvements (not one-time gains)

Ensure sites are following the COMPASS Focused Improvement Element and Lean Labs playbook standards

7. Capability Building

Develop site CI leaders and Green/Black Belt programs

Build problem-solving capability at all levels, including lab analysts, team leaders, and site QC leadership

Act as coach/mentor to Sponsors and Business Teams during Lean Labs assessment, design, and implementation phases

Foster a culture of accountability and continuous improvement

Coach and hold accountable procurement team for negotiation, rebates

Qualifications & Experience:

Bachelor’s degree in Engineering, Science, Business, Operations Management, or a related technical field required; advanced degree (MS/MBA) preferred

8+ years in pharma/biotech manufacturing, Quality Control laboratories, operational excellence, or supply chain

Minimum 2 years directly managing or leading a team, with demonstrated mentoring, coaching, and people development capability

Proven track record delivering measurable productivity gains (5–10%+ enterprise-wide; 10–15%+ typical in leveled/standard-work labs)

Lean Six Sigma Black Belt certification with 4+ years applying DMAIC/lean methods, with practical, hands-on project experience required

Direct experience deploying Lean Labs (or an equivalent lab-leveling/standard-work/tiered-management system) in a commercial GMP laboratory setting – including demand-variability analysis, leveling strategy selection, standard work design, and flow/rhythm-wheel implementation

Experience implementing Smart Factory / Smart QC concepts and/or using Digital/AI solutions to optimize lab and manufacturing scheduling, capacity, and throughput

Experience leading multi-site/global manufacturing and/or laboratory networks

Strong executive presence and ability to influence without authority

Strong financial acumen with deep experience quantifying savings, avoidance, and value

Deep experience with business case development and leadership engagement

Familiarity with GMP, regulatory, and quality systems

Experience as an Operational Excellence trainer/facilitator, including deployment of skills matrices and structured training roadmaps, is a plus

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Devens - MA - US: $179,250 - $217,206
Madison - Giralda - NJ - US: $167,520 - $202,992
Manati - PR - US: $141,620 - $171,608
New Brunswick - NJ - US: $167,520 - $202,992


The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

Health Coverage: Medical, pharmacy, dental, and vision care.

Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​ Work-life benefits include:

Paid Time Off

US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:  https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection .

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1605404 : Associate Director, Operational Excellence - Productivity