Associate Director, Digital & Web Ops Technical Lead

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticals  is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases, often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit  www.jazzpharmaceuticals.com  for more information.

Job Description

At Jazz,   we   are   reimagining how we design and deliver more precise customer experiences, enabled by   new technologies , modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,   anticipate   their needs across the enterprise, deliver   timely   and personalized engagement, and orchestrate seamless, end-to-end   experiences   as One Jazz.

To power this ambition with both speed and scale, we are embracing a new   capability -oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability   teams   own outcomes, not just outputs, and work from clear capability visions, strategies, and measurable goals. We prioritize user problems,   validate   solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model,   you’ll   collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and   delivery practices to ensure   we’re   building the right things, in the right way, at the right time.

Lead, Digital   & Web Ops ,   provides   hands-on technical leadership and architectural guidance for the   Dig ital   & Web Ops   Global Capability team within the   C ontent Development & Deployment   team . Reporting to the Technical Suite Lead   for Campaign Orchestration, Content Development & Deployment , this role serves as the primary technical leader for the capability, partnering closely with the   Global Capability   Owner s , Activation Lead, development teams, and/or vendor teams to ensure   capability   priorities and global standards.

The   Digital   & Web Ops   team   enables a digital channel and engagement ecosystem that delivers personalized, compliant digital experiences across web, CRM, and patient-facing applications . As the Tech Lead,   this role is   a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for   Web CMS   capability , Digital Channel Enablement   C apabilitie s, Engagement   Capabilitie s, and Patient Apps   alongside the development team, bringing technical depth and leadership to every stage of the work .

​ ​ E ssential Functions/Responsibilities

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​ Key Responsibilities:

​ Strategy &   Technical   Roadmap Development

​ Partner closely with the   Digi tal & Web Ops Global Capability   Owner to design   solutions that solve business problems,   providing   technical insight on what the technology can and cannot do, effort levels, and tradeoffs .

​ Collaborate   with the   C ampaign   Orchestration , Content Development & Deployment   Tech nical   Suite Lead   a nd Architects   to translate   capability   roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

​ Convert complex business requirements into clear technical specifications and executable technical work tasks.

​ Solution Architecture & Technical Delivery

​ Lead the   technical team and drive   work plans,   building, configuration, and integration of software aligned to business needs and technology standards, including :

​ Web CMS   Capability , web content management system for creating, managing, and delivering compliant digital content across web properties, supported by Drupal (Web)

​ Digital Channel Enablement   Capabilitie s, supporting activation and optimization of digital channels including SEO/SEM tools, social media tools, and content distribution systems

​ Engagement   Capabilitie s, delivering personalized, compliant experiences through Salesforce Health Cloud (SHC) and SFMC (Email & Text execution)

​ Patient Apps, patient-facing digital applications supporting patient journeys through web and mobile platforms

​ Translate technical requirements into well‑defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the   capability   roadmap, taking ownership of complex technical challenges end to end.

​ Guide development teams in building scalable and compliant digital engagement solutions across web, CRM, and patient-facing applications.

​ Ensure consistent implementation of digital channel standards, templates, and publishing workflows across platforms.

​ Support integration of digital tools with CRM, analytics, and engagement platforms to enable continuous optimization of engagement.

​ Enable seamless integration between marketing CRM and patient services systems to support end-to-end patient journeys .

​ Cross-Functional Technical Leadership

​ Part n er with business, IT security, and vendor teams to e nsure the   Digital   & Web Ops   Global Capability   team   technical solutions adhere to organiza tional standards , security policies,   and regulatory   requirements .

​ Organize and direct vendor partners to execute technical work, ensuring alignment with   capability   priorities, delivery timelines, and enterprise standards.

​ Partner with the Technical Suite Lead,   C ampaign Orchestration, Content Development & Deploymen t,   to escalate and resolve complex technical challenges that span across   Global Capability   teams.

​ Mentor and guide software engineers and developers, elevating the team's overall technical capability.

​ Lead cross-team problem solving and resolution of technical challenges within the   Global Capability team .

​ Required Knowledge, Skills, and Abilities  

​

​ Technical Skills

​ Leadership experience   in designing, testing, deploying,   operating , and enhancing scalable, secure, and compliant technology solutions for large scale organizational use.

​ Deep understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Expert knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.

​ Experience designing enterprise digital engagement architectures across web, email, media, and patient applications with strong understanding of web content management systems, digital channel enablement tools (e.g., SEO/SEM, social media), customer engagement platforms, and patient-facing digital applications.

​ Preferred experience in designing and integrating enterprise digital platforms such as Drupal (Web), SEO/SEM Tools, Social Media platforms, Social Listening tools, Salesforce Health Cloud (SFHC), Salesforce Marketing Cloud (SFMC for Email & Text execution), EMR Tools, and Patient Apps.

​ Knowledge of digital channel activation, web governance, CRM-driven personalization, and compliant digital engagement frameworks.

​ Strong understanding of real ‑ time triggers, personalization logic, and data flows across engagement channels.

​ Ability to design compliant integrations between digital platforms, CRM, analytics, and consent systems.

​ Ability to balance speed, compliance, and scalability in digital engagement solutions.

​ Ability to partner with   team s to translate executive and Commercial requirements into scalable,   well  governed   technology solutions with roadmaps and prioritization. Provide technical leadership on standardization, KPI implementation, and architectural   trade  offs   to ensure enterprise technology assets   remain   consistent, performant, and extensible across brands and regions.

​ Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability. Proven ability to collaborate with UX researchers and UI designers, with user-centric mindset applied to technical development.

​ Experience working within Agile product development teams and product operating models.

​ Business Skills

​ ​ Digital-first Mindset -  ability to look for opportunities to streamline and improve the customer experience and  Jazz  performance through digital tools,  data  and automation to create better,  faster  and more scalable outcomes

​ ​ Cross functional Matrix Collaboration –  ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

​ ​ Enterprise Mindset -  ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with  enterprise ‑ level  impact even when it may have personal implications

​ ​ Problem Solving -  The ability to break down complexity,  identify  root causes, and experiment with solutions using an adaptive,  learning ‑ oriented  approach.

​ ​ Adoption   -   ability to quickly embrace new tools, new WoW, and   behaviors   applying with confidence and practical improvement

​

​ Required/Preferred Education and Licenses

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​ Qualifications:

​ Bachelor's degree in computer science, engineering, information systems, or related technical field.

​ 8+ years of experience after   Bachelor's   degree (or 6+ years of experience after   Master's   degree) in customer engagement, KOL management, event and congress operations, patient advocacy, or related domains in pharma,   with expertise in engagement platforms, speaker programs, and compliant customer experience delivery across HCPs, patients, and caregivers.

​ 4+ years of e xperience as a Tech Lead,   Technical Program Manager, Engineering Manager ,   or other   role s   involving   managing a team of developers, along with cross-functional program leadership experience .

​ Demonstrated experience designing and delivering enterprise-scale digital platforms such as   web CMS, digital channel enablement tools, engagement platforms, CRM-integrated engagement tools, and patient-facing applications.

​ Experience   working within complex, matrixed organizations with multiple technology and product teams.

​ Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.

​ Preferred / Additional Qualifications:

​ Experience in pharmaceutical or healthcare industries preferred.

​ Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities.

​ Experience working in rare disease or specialty brands, with   strong   understanding of unique stakeholder dynamics.

​ Working Requirements:

​ 10-20 % travel will be   required .

​

​ Jazz Expected Behaviors  

​ Demonstrates ownership and accountability , taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

​ Leads with curiosity and a Growth Mindset , actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

​ Embraces change as a learning opportunity , adapting quickly, modeling resilience, and helping others navigate dynamic environments.

​ Acts with a One Jazz mindset , prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.

​ Delivers   high performance   results , setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

​ Models inclusive, collaborative leadership , creating space for diverse perspectives and empowering others to contribute their best work.

​ Invest in continuous learning , developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.

​ Navigates ambiguity with confidence , using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

​ Communicates with clarity and influence , simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and   outcom es.

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Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

FOR US BASED CANDIDATES ONLY

Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive.  For this role, the full and complete base pay range is:

$153,600.00 - $230,400.00

Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.

At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation.  For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html