Associate Director, CSH Contract Operations

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work, but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Organization Overview

At Lilly, we serve an extraordinary purpose: to make a meaningful difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, and more active lives.

Beyond breakthrough therapies, we are committed to supporting communities through philanthropy, volunteerism, and innovative solutions.

US Consumer Services is responsible for delivering high-value start and stay experiences and customer support for individuals considering or prescribed Lilly medicines, including the continued growth and optimization of LillyDirect.

By leveraging deep expertise in U.S. consumer and healthcare trends, service delivery excellence, and digital innovation, we partner with brands to deliver best-in-class experiences that improve patient outcomes and drive business results.

Role Overview

The Associate Director, CSH Contract Operations is responsible for overseeing the end-to-end contract lifecycle management process, ensuring operational excellence, compliance, and alignment with business objectives. This role reports to the Senior Director, Contract Operations – LUSA Consumer Services.

Key Responsibilities

Lead and standardize contract lifecycle processes, including creation, review, approval, and renewal

Build and maintain strong relationships with internal stakeholders and external vendors to align contract terms with business needs

Ensure compliance with legal, regulatory, and corporate policies across all contract activities

Monitor and analyze contract performance metrics, identifying opportunities to improve efficiency and reduce costs

Partner with Finance, Legal, and Procurement to resolve contract-related issues and support strategic sourcing initiatives

Basic Qualifications

Bachelor’s degree

Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Preferred Skills

High level of curiosity, learning agility, and strategic thinking; comfortable in the white space

Experience collaborating with Legal, Finance, and Procurement teams

Proven ability to manage multiple priorities in a fast-paced, matrixed environment

Experience managing contract lifecycle processes

Proficiency with AI tools, such as Claude and others

Ability to lead without authority, navigate ambiguity, and influence outcomes

Strong capability to simplify complex concepts and processes

Excellent written and verbal communication skills

Demonstrated success in streamlining workflows and improving operational efficiency

Strong analytical, organizational, and problem-solving skills

Ability to connect the dots across cross-functional priorities

Additional Information

Travel: 0–10%

Location: Indianapolis, IN (This position will not support remote employees)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$127,500 - $187,000

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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